Last updated: January 29, 2026
By accessing or using the services provided by Wisabi Analytics ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.
Wisabi Analytics provides data engineering, AI product development, automation, and training services. Specific scope, deliverables, timelines, and pricing are defined in separate Service Agreements or Statements of Work ("SOW").
All projects begin with a written proposal or SOW that outlines scope, deliverables, timeline, and pricing. Services commence upon mutual agreement and receipt of initial payment (if applicable).
Unless otherwise specified in the SOW:
Either party may terminate services with written notice as specified in the SOW. Fees for completed work and expenses incurred are non-refundable. Unused prepaid amounts may be refunded at our discretion.
Upon full payment, you own all custom code, documentation, and deliverables created specifically for your project. This excludes our pre-existing intellectual property, tools, frameworks, and methodologies.
We retain ownership of our proprietary tools, frameworks, templates, and general methodologies. You receive a license to use these as part of your delivered solution.
Solutions may incorporate third-party software and services (e.g., Snowflake, dbt, AWS). You are responsible for obtaining necessary licenses and complying with third-party terms.
Both parties agree to keep confidential information disclosed during the engagement confidential. We are happy to sign mutual NDAs before discussing project details.
To ensure successful project delivery, you agree to:
We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We will correct any defects in our work at no additional charge for 30 days after delivery (or as specified in the SOW).
Except as expressly stated, our services are provided "as is" without warranties of any kind. We do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements.
To the maximum extent permitted by law, our total liability for any claims arising from our services is limited to the fees paid by you for the specific services giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
You agree to indemnify and hold us harmless from any claims arising from: (a) your use of deliverables, (b) your breach of these Terms, or (c) your violation of any third-party rights.
We process personal data in accordance with our Privacy Policy and applicable data protection laws (including UK GDPR). When processing your data as part of our services, we act as a data processor and you are the data controller.
Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control (e.g., natural disasters, pandemics, government actions, internet failures).
These Terms are governed by the laws of England and Wales. Any disputes will be resolved through good faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance. Material changes will be communicated to active clients.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
These Terms, together with any SOW, constitute the entire agreement between parties and supersede all prior agreements and understandings.
For questions about these Terms, contact us: